Student Accounts Representative

Office hours are primarily weekdays, but responsibilities may occasionally require additional hours and flexibility that can include evenings and weekends.

RESPONSIBILITIES:

The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of one so classified.

• Provide financial counsel and customer service to current and potential students and to provide assistance to students through the financial aspects of their registration process and to provide continued throughout the students’ enrollment.
• Prepare billing for student accounts including preparation of invoices, receipts, financial aid receipts, and refunds.
• Daily interaction with students to provide them proactive support and information regarding items specific to their accounts, to answer questions, to address problems and concerns, and to formulate solutions where needed, complying with FERPA and confidentiality regulations.
• Provide assistance to students regarding payment plans and financial planning for each semester (set up, adjustments, etc).
• Organization of daily tasks and monitoring balances to ensure that funds are received in a timely manner or that appropriate action is taken to minimize balances of accounts are delinquent.
• Accounts receivable maintenance (current and former students).
• Collaborate with other departments to register and finalize new and returning students each semester.
• Documentation of issues addressed with students and other parties
• Other duties as necessary.

• Strong customer service skills, displaying outstanding oral and written communication skills, and analytical skills.
• Accounts receivable and collection experience preferred.
• Prior experience with student accounts billing and financial aid helpful.
• Experience working with administrative computing software and Microsoft Office products.
• Ability to maintain confidentiality of all records and data in compliance with federal regulations.
• Detail oriented with good organizational skills in order to work with a high degree of accuracy, efficiency, and independence.
• Proven ability to work in a team environment, flexibility, and the ability to manage multiple tasks in order to meet institutional goals.
• High school diploma or GED required.
• Some college preferred

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application, and a current resume to:

LeTourneau University
ATTN: Human Resources
P.O. Box 7001
Longview, Texas 75607-7001
FAX (903) 233-4103
E-mail address: HumanResources@letu.edu

LeTourneau University is the premier Christian polytechnic university in the nation where educators engage students to nurture Christian virtue, develop competency and ingenuity in their professional fields, integrate faith and work, and serve the local and global community.

LETU is a Christ-centered, interdenominational institute of higher learning offering more than 85 undergraduate and graduate degree programs in arts and sciences, aviation, business & technology, communication, computer science, criminal justice, education, engineering, nursing, psychology & counseling and theology & vocation. LETU's 2,700 students represent nearly all 50 states, more than 30 foreign countries, and around 50 different denominational groups.

LETU is consistently recognized by U.S. News and World Report as one of "America's Best Colleges," and the engineering program is ranked nationally. LeTourneau University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, at http://www.sacscoc.org) to award associate, baccalaureate and master's degrees. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of over 190,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See https://www.letu.edu for more information.